Grievance Policy

The Center strives to provide high quality of care and achieve patient satisfaction. Patient grievances/complaints provide a means to measure achievement of this goal and to identify a need for performance improvement.

Grievance/Complaint

Grievances are defined as care that the ASC provided or allegedly failed to provide. Neglect – Failure to provide goods and services necessary to avoid physical harm, mental anguish, or mental illness (42 CFR 488.301). Abuse – The willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish (42 CFR 488.301). All complaints received by the Center personnel shall be forwarded to the clinical director or his/her designee immediately, at least the same day. The clinical director will respond to the grievance within 48 hours of receiving it. For a full copy of the grievance procedure, please ask any Center personnel. 

Advance Notice Rights 

All patients will be advised, in advance of the procedure, the center’s policies on patient rights, patient responsibilities, patient grievance, advance directives, and disclosure of ownership. The patient has the right to receive this information in a language and manner that the patient or the patient’s representative understands. The center gives brochures to each patient being admitted with the center’s written policies regarding this information. The nurse making the preoperative call informs the patient verbally of this information. 

To Report a Concern: Executive Director: 

Laurie Prieto, RN PHONE (520) 260-8801 

ARIZONA Department of Health Address: 150 North 18th Ave, Phoenix, AZ 85007 Phone: 602-542-1025 

State Medical Board of ARIZONA Address: 1740 W Adams St, Ste 4000, Phoenix, AZ 85007 Phone: 480-551-2700 

The Joint Commission Mailing address: Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, Illinois 60181 Fax: 630-792-5636 E-mail: complaint@jointcommission.org Online: http://www.jointcommission.org/report_a_complaint.aspx

Beneficiary Ombudsman Online: http://www.medicare.gov/claims-and-appeals/medicare-rights/get help/ombudsman.html Visit the web site listed above or call 1-800-MEDICARE (1-800-633-4227) for more information, to ask questions, and to submit complaints about Medicare to the Office of the Medicare Ombudsman. TTY users should call 1-877-486-2048.